GrooVVee Support
We read every message. Write to support@groovvee.com and tell us what happened, which phone you use, and the e-mail or phone number on your account (never your password).
Common questions
- I can't sign in. Use “Forgot password” on the sign-in screen. You can sign in with the e-mail or the phone number you registered.
- I didn't get my verification code. Check your spam folder, then request a new one after a minute. For a text message, make sure the number includes the country code.
- Delete my account. You → Settings → Delete account, or see how to delete your account.
- Report a person or a post. Open the ⋮ or ⌄ menu on it and choose Report. You can also block a person from their profile.
- Calls don't ring when the app is closed. In the app: Settings → “Calls and messages when GrooVVee is closed” shows what to switch on for your phone.
- A payment problem. Send us the date, the amount and what you bought. Card details are handled by Stripe; we never see your card number.
Safety
If someone is in danger, contact your local emergency services first. To report abuse or illegal content, use Report in the app or e-mail us with a link to it. Read the Community Guidelines.